ComplianceData complianceISO AccreditationsPCI Compliance Compliance on a budget Even today, businesses find themselves with new compliance challenges; homeworking is a great example of…David Taylor23 November 2022
Data complianceData securityGDPR Data Reform Bill As stated in the Queen’s Speech earlier this summer, the Government’s new Data Reform Bill promises to…David Taylor25 July 2022
Data complianceGDPRICO ICO fines – impact on sales and marketing to older consumers Five firms in the appliance warranty insurance sector were fined a total of £405,000.And at…David Taylor26 May 2022
Data compliancePaymentsPCI Compliance Changing role of voice within customer contact strategy Where is the voice and how do we position this most effective mode of human…David Taylor20 May 2022
Data compliancePaymentsPCI Compliance Payment security update – PCI DSS v4.0 On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…David Taylor12 April 2022
Data complianceGDPRICO B2B’s wake up call! The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…David Taylor4 February 2022
Data complianceGDPR ICO fines up 100% in 2021 What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…David Taylor23 November 2021
Data complianceGDPR Data news: UK receives good news from EU as transatlantic troubles brew! When it comes to Data Adequacy, it’s been a slow process for the UK to…David Taylor5 March 2021
Data complianceData securityGovernanceHomeworkingWellbeing New Norm: New Risks With homeworking becoming a daily reality for many workers who had traditionally been based from…David Taylor9 February 2021
Data complianceGDPR The post-Brexit data dilemma! So, at the last minute and just in time for Christmas, the EU and UK…David Taylor14 January 2021
Data complianceGDPR The data dilemma! As we head towards the end of December 2020, it is looking increasingly likely that…David Taylor22 December 2020
Data complianceData securityHomeworkingPCI Compliance Creating secure and productive homeworker environments With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…David Taylor4 December 2020
Data complianceGovernanceHomeworking Outsourcing to India? India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…David Taylor23 November 2020
Data complianceHomeworkingThought leadership Homeworking – the new challenges for contact centre compliance Contact centres who have moved quickly to wholly distribute their workforce are still faced with…David Taylor17 April 2020