AIBusiness Headcount Reductions – The Mother of Innovation We’re all told that necessity is the mother of invention, but today it’s probably equally…David Taylor23 May 2023
BusinessCancelling servicesCustomer experiencecustomer service Cancelling services How easy is it to sign up or subscribe to your company’s products or services?…David Taylor4 April 2023
B2BBusinessContact CentresOutsourcingTelemarketing Simplified choices Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…David Taylor14 February 2023
BusinessMystery Shopping Mystery shopping Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…David Taylor5 October 2022
BusinessSupreme Court Harpur Trust v Brazel The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…David Taylor20 September 2022
BusinessStartups Unicorns The term, first coined in 2013, initially was used to emphasize the rarity of such…David Taylor23 August 2022
BusinessCost of living Cost-of-living crisis at work We do not like talking about money. That’s one of the key findings of Wagestream’s State…David Taylor16 August 2022
BusinessCost of living Cost of living and salaries crisis Are you responsible for a contract centre operation? Got enough on your plate just now…David Taylor9 August 2022
BusinessTUPE Did the tide turn on TUPE? I have a belief that most things in life or business are what I would…David Taylor4 August 2022
BusinessOutsourcing Helping hand It’s perhaps an understatement to say that we live in changing times. Adjusting to a…David Taylor1 August 2022
BusinessOutsourcing Hello Kosovo! Walking in the streets of Pristina, you may be greeted by one of the locals…David Taylor29 July 2022
BusinessOutsourcing The beginning of ‘the big change’ So, with the exception of Apple who remain firmly focused on the provision of stylish…David Taylor29 June 2022
BusinessForex Understanding the costs and risks of Forex management The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…David Taylor2 June 2022
B2BBusiness If you want a job doing… That’s a familiar piece of advice which is credited to John T Chambers, the former…David Taylor28 May 2022
BusinessCovidThought leadership Dealing with workplace disputes The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…David Taylor4 May 2022
BusinessThought leadership Coronavirus and crisis planning – Is your customer service safe? As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…David Taylor4 March 2020