BPOCXGovernanceOutsourcingTechnology Is the traditional outsourcing contract past its ‘sell by’ date? Some people love contracts, others see them as a “document of last resort”. In the…David Taylor20 October 2023
BPOContact CentresOutsourcingRecruitment Is your current recruitment approach fit for purpose? For lots of contact centres the recruitment and retention of frontline advisors continues to be…David Taylor6 August 2023
BPOContact CentresOutsourcing The precarious tight rope of the traditional UK BPO Competition abroad, unforeseen challenges and diversification, it's a difficult tight rope to walk for UK…David Taylor7 June 2023
BPOContact CentresMergers and acquisitions Global BPO market consolidation In late March Concentrix made the surprising (but far from shocking) announcement that it was purchasing…David Taylor18 April 2023