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Category

BPO

BPOCXGovernanceOutsourcingTechnology

Is the traditional outsourcing contract past its ‘sell by’ date?

Some people love contracts, others see them as a “document of last resort”. In the…
David Taylor20 October 2023
BPOContact CentresOutsourcingRecruitment

Is your current recruitment approach fit for purpose?

For lots of contact centres the recruitment and retention of frontline advisors continues to be…
David Taylor6 August 2023
BPOContact CentresOutsourcing

The precarious tight rope of the traditional UK BPO

Competition abroad, unforeseen challenges and diversification, it's a difficult tight rope to walk for UK…
David Taylor7 June 2023
BPO Consolidation BPOContact CentresMergers and acquisitions

Global BPO market consolidation

In late March Concentrix made the surprising (but far from shocking) announcement that it was purchasing…
David Taylor18 April 2023
CCP

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  • About
    • About Us
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Technology Network
    • Data Provider Network
    • Join our Network
  • Insights
  • Radius Portal