Traditionally, contact centres have relied on a somewhat impersonal approach to assigning agents to clients.…
David Taylor25 March 2024
I often think that managing your contact centre performance on a day-to-day basis is like…
David Taylor30 September 2023
In the past 12 months we have seen rapid acceleration of automation and AI solutions.…
David Taylor28 August 2023
We’re all told that necessity is the mother of invention, but today it’s probably equally…
David Taylor23 May 2023
If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
David Taylor21 March 2023
One of those recent finds was that of ChatGPT. A curious sounding name that had…
David Taylor11 January 2023
