For years we’ve been talking about how homeworking would bring opportunities and change how contact…
David Taylor1 April 2020
We ask what are the benefits of having a customer service representative on the Board?…
David Taylor12 March 2020
As the UK comes to terms with the likelihood that the coronavirus, Covid-19, is set…
David Taylor4 March 2020
Contact Centre Panel have launched a new initiative, to identify and measure customer service trends…
David Taylor29 January 2020
If a problem is found with one of your most popular products or services, meaning…
David Taylor6 January 2020
We take a look at some of the potential pitfalls of automation and put forward…
David Taylor28 November 2019
According to thorough research, a combination of climate change and manmade modifications to the landscape…
David Taylor18 November 2019
Black Friday falls on 29th November this year, so is your customer service provision geared…
David Taylor31 October 2019
How will UK based contact centres be affected by our potential departure of the EU?…
David Taylor17 October 2019
Since the energy supply sector became competitive, there has been an unending cycle of consolidation…
David Taylor26 September 2019
One of the biggest challenges for a business is attracting the best talent and then…
David Taylor17 September 2019
In today’s ever-changing workplaces, news travels fast. Instant communication makes it possible for great experiences,…
David Taylor3 September 2019
Customer service is top of the list when we’re working with our network of contact…
David Taylor22 August 2019
Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event…
David Taylor1 August 2019
In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a…
David Taylor26 July 2019
