Summary of our latest payments webinar, focusing on creating a competitive advantage through compelling customer…
David Taylor22 July 2023
Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
David Taylor4 January 2022
Increasing sales conversion Current and future role of analytics and quality management 12:30-13:15, 18 November…
David Taylor27 October 2021
Webinar 1 (outsourcer session) Reducing the cost of customer engagement – what is the current and…
David Taylor21 September 2021
Webinar 1 (Client only - not for outsourcers) Reducing the cost of customer engagement – what…
David Taylor20 September 2021
Hybrid Working - Ensuring a secure, productive and low-risk working environment 'Coffee table conversation' webinar…
David Taylor16 July 2021
Offshore, nearshore and onshore – choosing the outsource option that’s right for your business 'Coffee…
David Taylor5 May 2021
UKCCF and Contact Centre Panel webinar highlights Our ‘coffee table discussion’ panel shared their insights……
David Taylor12 April 2021
Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…
David Taylor24 March 2021
How can businesses create genuinely secure, flexible and productive working environments for their teams wherever…
David Taylor11 March 2021
Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…
David Taylor4 March 2021
An introduction to outsourcing 'Coffee table conversation' webinar 12:30-13:15, 26 February 2021 We are running…
David Taylor14 February 2021
Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…
David Taylor5 February 2021
