Contact CentresTechnology Bring the human touch to your Contact Centre In the realm of customer service, contact centres play a central role. They have become…David Taylor28 May 2024
Contact Centres Hiding in plain sight: contact centres by any other name AI and the march to automation is a hot topic right now, with much being…David Taylor22 April 2024
Multi-lingualOutsourcing Location Watch: Bulgaria Over the past few years Bulgaria has certainly made it’s name in the world of…David Taylor17 April 2024
Contact Centres Episode 38 – Talk Time: The Contact Centre Podcast by MaxContact with CCP’s Neville Doughty What goes into partnering with an outsourced contact centre? Our very own Neville Doughty recently…David Taylor9 April 2024
AITechnology Enhancing efficiency through AI and Human Connections Traditionally, contact centres have relied on a somewhat impersonal approach to assigning agents to clients.…David Taylor25 March 2024
AIWhite Paper Is your contact centre ready for AI? AI use cases and human considerations for contact centres <br> AI has begun to come…David Taylor28 February 2024
Contact CentresTechnology Turning ideas into business transformations Are there really no bad ideas? This age-old question plagues organisations that are trying to…David Taylor19 January 2024
Contact CentresOutsourcing Location watch: Ukraine Words cannot even begin to describe what the people of Ukraine have had to endure…David Taylor6 January 2024
AlbaniaContact CentresMulti-lingualOutsourcing Location watch: Albania If you ever find yourself waking on the streets of beautiful Tirana (Albania’s capital), you…David Taylor25 July 2023