In the realm of customer service, contact centres play a central role. They have become…
David Taylor28 May 2024
Over the past few years Bulgaria has certainly made it’s name in the world of…
David Taylor17 April 2024
What goes into partnering with an outsourced contact centre? Our very own Neville Doughty recently…
David Taylor9 April 2024
Traditionally, contact centres have relied on a somewhat impersonal approach to assigning agents to clients.…
David Taylor25 March 2024
AI use cases and human considerations for contact centres <br> AI has begun to come…
David Taylor28 February 2024
Are there really no bad ideas? This age-old question plagues organisations that are trying to…
David Taylor19 January 2024
Words cannot even begin to describe what the people of Ukraine have had to endure…
David Taylor6 January 2024
If you ever find yourself waking on the streets of beautiful Tirana (Albania’s capital), you…
David Taylor25 July 2023
