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AI use cases and human considerations for contact centres <br> AI has begun to come…
David Taylor28 February 2024
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I often think that managing your contact centre performance on a day-to-day basis is like…
David Taylor30 September 2023
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In the past 12 months we have seen rapid acceleration of automation and AI solutions.…
David Taylor28 August 2023
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We’re all told that necessity is the mother of invention, but today it’s probably equally…
David Taylor23 May 2023