AI use cases and human considerations for contact centres <br> AI has begun to come…
David Taylor28 February 2024
I often think that managing your contact centre performance on a day-to-day basis is like…
David Taylor30 September 2023
In the past 12 months we have seen rapid acceleration of automation and AI solutions.…
David Taylor28 August 2023
We’re all told that necessity is the mother of invention, but today it’s probably equally…
David Taylor23 May 2023
