Automation - Contact Centre Panel

AI Automation Contact Centres Outsourcing Technology

People still matter in an AI world

In the past 12 months we have seen rapid acceleration of automation and AI solutions.…

David Taylor28 August 2023

Automation Contact Centres IVR Outsourcing Technology

The future of IVR as we know it …

The automation of customer interactions is as lively a conversation now amongst the CX and…

David Taylor9 July 2023

Automation Bots Contact Centres

Is it time to “move more slowly and maintain things”?

Mark Zuckerberg’s old motto “move fast and break things” has been held up for years…

David Taylor15 November 2022