Employees – Contact Centre Panel

Contact Centres Employees

Empathy; beware of getting crushed by its weight.

Like it or not, we’re in an evolutionary stage of the Contact Centre. The exponential…

David Taylor2 October 2023

Cost of living Employees Wellbeing

Winter is Coming – Short Days, Long Nights and Financial Worries

What Winter does highlight is the vice like grip the cost of living still has…

David Taylor17 September 2023

What's in a name?

Contact Centres customer service Employees Language workplace

What’s in a name?

So, what’s in a name? At times, quite a lot! When we name things –…

David Taylor16 February 2023

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