In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a…
David Taylor26 July 2019
Recent research shows that the big three mobile operators are falling short on customer service,…
David Taylor19 July 2019
Contact Centre Panel works at the heart of the Contact Centre industry, speaking to leading…
David Taylor27 June 2019
The dynamics around the introduction of automation technologies and planning for the future mean traditional…
David Taylor15 May 2019
In the Contact Centre and Outsourcing industry Digital Disruption is big. Deep learning, Artificial Intelligence…
David Taylor8 May 2019
B2B versus B2C – How is Business to Business Contact different to Business to Consumer?…
David Taylor24 April 2019
