customer serviceCX 5 steps to meeting EV charging helpline regulations As the move towards the electrification of road transport accelerates, so too does the rapid…David Taylor13 February 2024
customer serviceGrowth Cultivating with more than one tool will yield better growth Let me play with the stereotypes for a moment when it comes to what different…David Taylor4 October 2023
Contact CentresCXOptimisationProductivity Are transfers impacting your organisation? I’ve spent the last 25 years working in contact centres and in a conversation earlier…David Taylor5 September 2023