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Energy

ComplianceCXEnergyOutsourcing

New Ofgem Consumer Standards – an untimely Christmas present for the sector?

Ofgem’s research shows that there has been a “decline in overall consumer satisfaction with customer…
David Taylor4 September 2023
Cost of livingEnergy

Energy contact centres’ perfect storm

Just before revealing that the new domestic energy bill price cap in October would rise…
David Taylor1 June 2022
CCP

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  • About
    • About Us
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Technology Network
    • Data Provider Network
    • Join our Network
  • Insights
  • Radius Portal