Cost to serve - Contact Centre Panel

Contact Centres Cost to serve Outsourcing Peak demand

Peak demand handling – the role of voice

As we welcome those warmer days, it also a signal to many businesses to begin…

David Taylor31 May 2023

Inflation

Contact Centres Cost to serve Inflation

Inflation, inflation, inflation

The impact of inflation has been no different for the outsourcing industry, affecting centres and…

David Taylor8 March 2023

Peak demand

Cost to serve Outsourcing Peak demand

Peak demand handling – the role of voice

As sure as night follows day, autumn follows summer, the nights get longer and thoughts…

David Taylor12 October 2022