Business

If a problem is found with one of your most popular products or services, meaning…

We take a look at some of the potential pitfalls of automation and put forward…

Black Friday falls on 29th November this year, so is your customer service provision geared…

How will UK based contact centres be affected by our potential departure of the EU?…

Since the energy supply sector became competitive, there has been an unending cycle of consolidation…

One of the biggest challenges for a business is attracting the best talent and then…

In today’s ever-changing workplaces, news travels fast. Instant communication makes it possible for great experiences,…

Customer service is top of the list when we’re working with our network of contact…

Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event…

In June 2018, we wrote ‘Rise of the Robots’, a short article which struck a…

Recent research shows that the big three mobile operators are falling short on customer service,…

How can you be expected to know which Contact Centres are a good match for…

The dynamics around the introduction of automation technologies and planning for the future mean traditional…

B2B versus B2C – How is Business to Business Contact different to Business to Consumer?…

Do we need to be living in fear of the robot uprising, or is it…