South Africa - Contact Centre Panel

Outsourcing South Africa Thought leadership

Is time running out for the UK Outsourced Contact Centre Industry?

Just last week, an associate ruefully observed “There’s no future for UK contact centres. They…

David Taylor23 November 2023

Omicron variant - Steve Sullivan

Covid Off shore South Africa

Omicron variant: offshore contact centre operations

Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated…

David Taylor30 November 2021

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