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  1. Are you ready for the Summer Challenge?

    Summer Isn’t All It’s Cracked Up To Be – Is Your Contact Centre Ready?

    While the UK enjoys some fantastic weather, Summer brings challenges for Contact Centres and in-house contact teams alike, which all clients need to be ready for: agent attrition and absenteeism.

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  2. Rise of the Robots - Really?

    Rise Of The Robots?

    In a recent Guardian article, an attention-grabbing headline suggested that the increasing use of automation and artificial intelligence “threatens to terminate the UK call centre workforce”. At CCP we thought we should take a careful look behind the headlines…

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  3. GDPR: So, nobody died, but… By Steve Sullivan Channel Doctors.

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  4. The GDPR week #23 – Will GDPR make me a millionaire? by Steve Sullivan-Channel Doctors

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  5. Week #21. Going Dutch – a GDPR Sanity Check-By Steve Sullivan Channel Doctors.

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  6. GDPR Week#20: Where in the world is that data? -By Steve Sullivan Channel Doctors.

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Contact Centre Panel,
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227 Eccleshall Road
Sheffield
S11 8NX

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