Data complianceGovernanceHomeworking Outsourcing to India? India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…David Taylor23 November 2020
HomeworkingTechnology The reality of customer service recovery The most important questions to ask for a winter of slow recovery As different parts…David Taylor30 October 2020
Business continuityHomeworkingTechnologyWellbeing Getting back to the workplace – Can we? Should we? Most business leaders have not yet had a chance to take stock in 2020. Crisis…David Taylor29 September 2020
Data securityPCI ComplianceTechnology How secure is your customer data? Contact centres, call centres and telemarketing agencies are under pressure right now to get their…David Taylor10 September 2020
RetailThought leadership Retail – where next for customer service? Over the past few years, the challenges facing the retail industry have been greatly publicised.…David Taylor1 September 2020
Business continuityThought leadership Airline customer service In 2020, the struggles of the air travel industry have been well documented. In the…David Taylor7 August 2020
Thought leadershipWellbeing The psychology of crisis According to the research, a crisis creates three psychological states of mind. The first is…David Taylor21 July 2020
Business continuityThought leadership Back to the new norm! Planning your post Covid operation The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…David Taylor23 June 2020
GovernanceThought leadership GOVERNANCE – Guidelines and considerations in times of change An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…David Taylor15 June 2020
Business continuityThought leadership Conscience or cost: Corporate Social Responsibility in times of crisis Contact centres who have moved quickly to wholly distribute their workforce are still faced with…David Taylor16 May 2020
Data complianceHomeworkingThought leadership Homeworking – the new challenges for contact centre compliance Contact centres who have moved quickly to wholly distribute their workforce are still faced with…David Taylor17 April 2020
HomeworkingThought leadership Contact centre revolution? A vision of future working For years we’ve been talking about how homeworking would bring opportunities and change how contact…David Taylor1 April 2020