BusinessCovidThought leadership Dealing with workplace disputes The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…David Taylor4 May 2022
Housing associationsOutsourcing Challenging times ahead for household budgets The impact of this on already stretched consumer spending budgets could have a knock-on effect…David Taylor25 April 2022
Data compliancePaymentsPCI Compliance Payment security update – PCI DSS v4.0 On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…David Taylor12 April 2022
Forex Understanding the costs and risks of Forex management Whether you provide outsourced services from overseas or are a client planning to use an…David Taylor1 April 2022
Data complianceGDPRICO B2B’s wake up call! The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…David Taylor4 February 2022
BotsTechnology Reducing the cost of customer engagement Current and future role of AI in delivering self-service and optimising contact centre resources As…David Taylor28 January 2022
EventPaymentsPCI ComplianceWebinar Payment Security Masterclass Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…David Taylor4 January 2022
Housing associationsOutsourcing Optimising service delivery in a not-for-profit environment With almost six million people around England living in homes provided and supported by housing…David Taylor9 December 2021
CovidOff shoreSouth Africa Omicron variant: offshore contact centre operations Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated…David Taylor30 November 2021
Data complianceGDPR ICO fines up 100% in 2021 What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…David Taylor23 November 2021
OutsourcingResourcingTechnologyThought leadership Recruitment crisis? A new staffing challenge The recruitment crisis has made headline news in recent times, with…David Taylor5 November 2021
EventWebinar Technology Showcase Series – Webinar 2 Increasing sales conversion Current and future role of analytics and quality management 12:30-13:15, 18 November…David Taylor27 October 2021