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Contact Centre Panel – What We Do For Contact Centre Users

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Here at CCP we are working with companies identifying potential opportunities where they may be a need for contact centre services or to benchmark their incumbent suppliers: Account Management, Claims Handling, Appointment Setting, Customer care, Complaint Handling, Lead Generation, Debt Collection, Out of Hours support, Contract Renewal Captures, Market Research… whether that’s B2B or B2C, onshore, offshore or nearshore.

We are not a call centre, we are independent, objective call centre consultants offering a free of charge consultancy to match up business who need Contact Centres, with the Contact Centres who meet their needs perfectly.

The concept is very simple: We help clients make the right decision with regard to potential call, contact centre, and telemarketing partners, More than 88% of our clients have maintained and grown the relationships we have begun with their selected partners over a 2 year period.

The CCP panel consists of over 84 vetted partners with a wide range of functional and vertical market experience and differing commercial propositions to suit budgets and needs whether that’s onshore, offshore or near shore.

The form of introduction is as simple or as complex as the client requires and ranges from a formal introduction via an initial meeting to construction of a brief to shortlist, formal proposal, presentations and scoring matrix dovetailing into a comprehensive RFI-RFP-Selection Process.

We will also assist with account management to make sure what has been promised is delivered.

We stress that there is no cost to the client.

To learn more just get in touch today. We look forward to hearing from you soon. or call 0114 209 6120

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We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.

  • 0114 2096120

Contact Centre Panel
Acero Building
1 Concourse Way
S1 2BJ

  • Contact Centre Panel accreditation
  • Contact Centre Panel accreditation