If you haven’t heard of ChatGPT, I suggest you read Dave’s article from January’s newsletter or do…
Michelle Village21 March 2023
The impact of inflation has been no different for the outsourcing industry, affecting centres and…
Michelle Village8 March 2023
When it comes to dismissing an employee, there are right and wrong ways to go…
Michelle Village23 February 2023
Recent years have been turbulent. Several “black swan events” arrived en-masse and continue to impact lives…
Michelle Village14 February 2023
M&S recently announced that they plan to invest £480 million in their ‘Store Rotation Programme’…
Michelle Village7 February 2023
Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With…
Michelle Village31 January 2023
One of the biggest contact centre challenges of 2022 is still with us - the…
Michelle Village24 January 2023
Often people talk about multi-channel and digital customer service as some elixir that will solve…
Michelle Village17 January 2023
So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a…
Michelle Village13 January 2023
One of those recent finds was that of ChatGPT. A curious sounding name that had…
Michelle Village11 January 2023
Customer experience management and digitisation has been transforming customer interactions for well over a decade,…
Michelle Village5 January 2023
The game itself is simple yet so addictive, becoming a popular hit with gamers world-wide…
Michelle Village3 January 2023
The circle of life may be a wheel of fortune, however as the economy gets…
Michelle Village19 December 2022
The FCA’s Consumer Duty regime is a big deal. It’s been a long time in…
Michelle Village16 December 2022
