Five firms in the appliance warranty insurance sector were fined a total of £405,000.And at…
Jonathan Billing26 May 2022
Whether you provide outsourced services from overseas or are a client planning to use an…
Jonathan Billing1 April 2022
The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…
Jonathan Billing4 February 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
Jonathan Billing4 January 2022
With almost six million people around England living in homes provided and supported by housing…
Jonathan Billing9 December 2021
Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated…
Jonathan Billing30 November 2021
What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…
Jonathan Billing23 November 2021
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
Increasing sales conversion Current and future role of analytics and quality management 12:30-13:15, 18 November…
Jonathan Billing27 October 2021
Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head…
Jonathan Billing27 September 2021
Webinar 1 (outsourcer session) Reducing the cost of customer engagement – what is the current and…
Jonathan Billing21 September 2021
Webinar 1 (Client only - not for outsourcers) Reducing the cost of customer engagement – what…
Jonathan Billing20 September 2021
Dr Lisa Ackerley has been a Chartered Environmental Health Practitioner for over 30 years. Ever…
Jonathan Billing4 August 2021
Hybrid Working - Ensuring a secure, productive and low-risk working environment 'Coffee table conversation' webinar…
Jonathan Billing16 July 2021
