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All Posts By

Jonathan Billing

Multi-lingual contact centres Contact CentresMulti-lingual

Going Dutch?

This increased customer connectivity brings its own challenges for businesses, one being able to communicate…
Jonathan Billing4 November 2022
Growth in contact centres PaymentsPCI Compliance

Growth – growth – growth

Everyone wants positive growth. Perhaps not our waistband, but certainly everything else. It’s how capitalism…
Jonathan Billing3 November 2022
Cost of living CollectionsCost of living

The cost-of-living crisis

It’s difficult to ignore or be unaware of the 'Cost-of-Living Crisis'. It’s everywhere, television, LinkedIn,…
Jonathan Billing18 October 2022
Homeworking Homeworking

Is homeworking working?

Microsoft recently released some research that received lots of media attention including the BBC News…
Jonathan Billing14 October 2022
Peak demand Cost to serveOutsourcingPeak demand

Peak demand handling – the role of voice

As sure as night follows day, autumn follows summer, the nights get longer and thoughts…
Jonathan Billing12 October 2022
Data complianceGDPRICO

ICO fines – impact on sales and marketing to older consumers

Five firms in the appliance warranty insurance sector were fined a total of £405,000.And at…
Jonathan Billing26 May 2022
PCI DSS v4.0 Data compliancePaymentsPCI Compliance

Payment security update – PCI DSS v4.0

On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…
Jonathan Billing12 April 2022
Forex Forex

Understanding the costs and risks of Forex management

Whether you provide outsourced services from overseas or are a client planning to use an…
Jonathan Billing1 April 2022
CCP Story - Data - Steve Sullivan - ICO Data complianceGDPRICO

B2B’s wake up call!

The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…
Jonathan Billing4 February 2022
Tech Showcase article BotsTechnology

Reducing the cost of customer engagement

Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
CCP - Payments security masterclass - Webinar 3 EventPaymentsPCI ComplianceWebinar

Payment Security Masterclass

Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
Jonathan Billing4 January 2022
Contact Centre Panel - Housing Association Housing associationsOutsourcing

Optimising service delivery in a not-for-profit environment

With almost six million people around England living in homes provided and supported by housing…
Jonathan Billing9 December 2021
Omicron variant - Steve Sullivan CovidOff shoreSouth Africa

Omicron variant: offshore contact centre operations

Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated…
Jonathan Billing30 November 2021
CCP Story - Data - Steve Sullivan Data complianceGDPR

ICO fines up 100% in 2021

What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…
Jonathan Billing23 November 2021
CCP LinkedIn Story - Recruitment OutsourcingResourcingTechnologyThought leadership

Recruitment crisis?

A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
Tech Showcase - Bots EventWebinar

Technology Showcase Series – Webinar 2

Increasing sales conversion Current and future role of analytics and quality management 12:30-13:15, 18 November…
Jonathan Billing27 October 2021
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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
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    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – March 23
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    • Newsletter – Jan 23
    • Newsletter – Dec 22
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