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All Posts By

Jonathan Billing

Personal data usage Data complianceGDPR

The post-Brexit data dilemma!

So, at the last minute and just in time for Christmas, the EU and UK…
Jonathan Billing14 January 2021
Data networking Data complianceGDPR

The data dilemma!

As we head towards the end of December 2020, it is looking increasingly likely that…
Jonathan Billing22 December 2020
WFH header Data complianceData securityHomeworkingPCI Compliance

Creating secure and productive homeworker environments

With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…
Jonathan Billing4 December 2020
Indian abstract Data complianceGovernanceHomeworking

Outsourcing to India?

India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…
Jonathan Billing23 November 2020
Rebuilding business HomeworkingTechnology

The reality of customer service recovery

The most important questions to ask for a winter of slow recovery As different parts…
Jonathan Billing30 October 2020
Business continuity Business continuityHomeworkingTechnologyWellbeing

Getting back to the workplace – Can we? Should we?

Most business leaders have not yet had a chance to take stock in 2020. Crisis…
Jonathan Billing29 September 2020
Customer data security Data securityPCI ComplianceTechnology

How secure is your customer data?

Contact centres, call centres and telemarketing agencies are under pressure right now to get their…
Jonathan Billing10 September 2020
High street retail RetailThought leadership

Retail – where next for customer service?

Over the past few years, the challenges facing the retail industry have been greatly publicised.…
Jonathan Billing1 September 2020
Airline customer service Business continuityThought leadership

Airline customer service

In 2020, the struggles of the air travel industry have been well documented. In the…
Jonathan Billing7 August 2020
Wellbeing Thought leadershipWellbeing

The psychology of crisis

According to the research, a crisis creates three psychological states of mind. The first is…
Jonathan Billing21 July 2020
CCP LinkedIn Story - Business Continuity - Rob Osborn Business continuityThought leadership

Back to the new norm! Planning your post Covid operation

The impact of the Covid 19 pandemic on business operations has been unprecedented. No one…
Jonathan Billing23 June 2020
Governance GovernanceThought leadership

GOVERNANCE – Guidelines and considerations in times of change

An article by Karen Stanton, Partner Management Specialist, CCP Through these unprecedented times has the…
Jonathan Billing15 June 2020
Business continuityThought leadership

Conscience or cost: Corporate Social Responsibility in times of crisis

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing16 May 2020
Data compliance and security Data complianceHomeworkingThought leadership

Homeworking – the new challenges for contact centre compliance

Contact centres who have moved quickly to wholly distribute their workforce are still faced with…
Jonathan Billing17 April 2020
Future of contact centre HomeworkingThought leadership

Contact centre revolution? A vision of future working

For years we’ve been talking about how homeworking would bring opportunities and change how contact…
Jonathan Billing1 April 2020
HomeworkingPCI ComplianceThought leadership

Hidden dangers of homeworking – Make your contact centre really work from home

Interview with John Greenwood, Head of Technology & PCI Compliance. The business landscape in the…
Jonathan Billing31 March 2020
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  • About
    • About
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  • How we help
    • Customer service
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    • Sales
    • Crisis management
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    • Data management
    • Digital transformation
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  • Approach
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    • Join CCP Network
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