This increased customer connectivity brings its own challenges for businesses, one being able to communicate…
Jonathan Billing4 November 2022
It’s difficult to ignore or be unaware of the 'Cost-of-Living Crisis'. It’s everywhere, television, LinkedIn,…
Jonathan Billing18 October 2022
Microsoft recently released some research that received lots of media attention including the BBC News…
Jonathan Billing14 October 2022
As sure as night follows day, autumn follows summer, the nights get longer and thoughts…
Jonathan Billing12 October 2022
Five firms in the appliance warranty insurance sector were fined a total of £405,000.And at…
Jonathan Billing26 May 2022
On the 31 March 2022, the Payment Card Industry Security Standards Council officially announced the…
Jonathan Billing12 April 2022
Whether you provide outsourced services from overseas or are a client planning to use an…
Jonathan Billing1 April 2022
The Information Commissioner’s Office (ICO) ‘never said’ that charities were exempt from all or most…
Jonathan Billing4 February 2022
Current and future role of AI in delivering self-service and optimising contact centre resources As…
Jonathan Billing28 January 2022
Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022 The continual move…
Jonathan Billing4 January 2022
With almost six million people around England living in homes provided and supported by housing…
Jonathan Billing9 December 2021
Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated…
Jonathan Billing30 November 2021
What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common?…
Jonathan Billing23 November 2021
A new staffing challenge The recruitment crisis has made headline news in recent times, with…
Jonathan Billing5 November 2021
Increasing sales conversion Current and future role of analytics and quality management 12:30-13:15, 18 November…
Jonathan Billing27 October 2021
