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All Posts By

Liridona

BusinessOutsourcing

The beginning of ‘the big change’

So, with the exception of Apple who remain firmly focused on the provision of stylish…
Liridona29 June 2022
Data securityISO Accreditations

ISO – make it so?

You might be thinking, that ISO thing I’ve heard so many people talking about, what…
Liridona22 June 2022
Creating a greener and more sustainable contact centre CSREnvironmentGreen agenda

Creating a greener and more sustainable contact centre

However, since the lifting of restrictions we have seen employees return to the office on…
Liridona22 June 2022
SocialTechnology

WhatsApp Business in the news

Here’s a quote from the BBC article in which Meta chief executive, Mark Zuckerberg, stated that the development…
Liridona3 June 2022
Forex BusinessForex

Understanding the costs and risks of Forex management

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Liridona2 June 2022
Cost of livingEnergy

Energy contact centres’ perfect storm

Just before revealing that the new domestic energy bill price cap in October would rise…
Liridona1 June 2022
B2BBusiness

If you want a job doing…

That’s a familiar piece of advice which is credited to John T Chambers, the former…
Liridona28 May 2022
Data compliancePaymentsPCI Compliance

Changing role of voice within customer contact strategy

Where is the voice and how do we position this most effective mode of human…
Liridona20 May 2022
Multilingual recruitment RecruitmentResourcing

Multilingual recruitment: Overcoming the challenge

If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…
Liridona16 May 2022
BusinessCovidThought leadership

Dealing with workplace disputes

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Liridona4 May 2022
Housing associationsOutsourcing

Challenging times ahead for household budgets

The impact of this on already stretched consumer spending budgets could have a knock-on effect…
Liridona25 April 2022
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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – March 23
    • Newsletter – Feb 23
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22