BusinessOutsourcing The beginning of ‘the big change’ So, with the exception of Apple who remain firmly focused on the provision of stylish…Liridona29 June 2022
Data securityISO Accreditations ISO – make it so? You might be thinking, that ISO thing I’ve heard so many people talking about, what…Liridona22 June 2022
CSREnvironmentGreen agenda Creating a greener and more sustainable contact centre However, since the lifting of restrictions we have seen employees return to the office on…Liridona22 June 2022
SocialTechnology WhatsApp Business in the news Here’s a quote from the BBC article in which Meta chief executive, Mark Zuckerberg, stated that the development…Liridona3 June 2022
BusinessForex Understanding the costs and risks of Forex management The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…Liridona2 June 2022
Cost of livingEnergy Energy contact centres’ perfect storm Just before revealing that the new domestic energy bill price cap in October would rise…Liridona1 June 2022
B2BBusiness If you want a job doing… That’s a familiar piece of advice which is credited to John T Chambers, the former…Liridona28 May 2022
Data compliancePaymentsPCI Compliance Changing role of voice within customer contact strategy Where is the voice and how do we position this most effective mode of human…Liridona20 May 2022
RecruitmentResourcing Multilingual recruitment: Overcoming the challenge If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…Liridona16 May 2022
BusinessCovidThought leadership Dealing with workplace disputes The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…Liridona4 May 2022
Housing associationsOutsourcing Challenging times ahead for household budgets The impact of this on already stretched consumer spending budgets could have a knock-on effect…Liridona25 April 2022