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All Posts By

Liridona

Serbia Insights Article Contact CentresSerbia

Setting sites on Serbia

Serbia, over recent years, has worked extremely hard in developing its outsourcing capabilities so that…
Liridona20 October 2022
Mystery Shopping Insights Article BusinessMystery Shopping

Mystery shopping

Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…
Liridona5 October 2022
CXExperience economy

CX within the experience economy

Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent…
Liridona27 September 2022
Paid time off BusinessSupreme Court

Harpur Trust v Brazel

The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…
Liridona20 September 2022
AIContact Centres

How to grow a wildflower meadow in your contact centre

Summer is over and my annual attempt to turn what was once a space to…
Liridona13 September 2022
Technology

Not everything we see turns into gold

Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…
Liridona2 September 2022
Contact CentresThreats

The Triple Threat

Contact centres have faced numerous well documented pressures over the years, but have been on…
Liridona26 August 2022
BusinessStartups

Unicorns

The term, first coined in 2013, initially was used to emphasize the rarity of such…
Liridona23 August 2022
BusinessCost of living

Cost-of-living crisis at work

We do not like talking about money. That’s one of the key findings of Wagestream’s State…
Liridona16 August 2022
BusinessCost of living

Cost of living and salaries crisis

Are you responsible for a contract centre operation? Got enough on your plate just now…
Liridona9 August 2022
BusinessTUPE

Did the tide turn on TUPE?

I have a belief that most things in life or business are what I would…
Liridona4 August 2022
BusinessOutsourcing

Helping hand

It’s perhaps an understatement to say that we live in changing times. Adjusting to a…
Liridona1 August 2022
BusinessOutsourcing

Hello Kosovo!

Walking in the streets of Pristina, you may be greeted by one of the locals…
Liridona29 July 2022
healthcareWellbeing

Sick Note Legislation

Under new legislation introduced on 1 July, a wider range of healthcare professionals (HCPs) –…
Liridona27 July 2022
Data complianceData securityGDPR

Data Reform Bill

As stated in the Queen’s Speech earlier this summer, the Government’s new Data Reform Bill promises to…
Liridona25 July 2022
Insourcing

Insourcing – an opportunity hiding in plain sight?

People have been so focused on whether they are working in the office or at…
Liridona20 July 2022
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  • About
    • About
    • Meet the team
    • Our values
    • Get in touch
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Clients
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Insights
    • Insights articles
    • Newsletter – Jan 23
    • Newsletter – Dec 22
    • Newsletter – Nov 22
    • Newsletter – Oct 22
    • Newsletter – Sep 22
    • Newsletter – Aug 22
    • Newsletter – July 22
    • Newsletter – June 22
    • Newsletter – May 22