BusinessOutsourcing Creating a greener and more sustainable contact centre However, since the lifting of restrictions we have seen employees return to the office on…Harriet Little22 June 2022
BusinessOutsourcing Multilingual recruitment: Overcoming the challenge If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…Harriet Little16 May 2022
BusinessCovidThought leadership Dealing with workplace disputes The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…Harriet Little4 May 2022
Housing associationsOutsourcing Challenging times ahead for household budgets The impact of this on already stretched consumer spending budgets could have a knock-on effect…Harriet Little25 April 2022