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All Posts By

Harriet Little

Creating a greener and more sustainable contact centre BusinessOutsourcing

Creating a greener and more sustainable contact centre

However, since the lifting of restrictions we have seen employees return to the office on…
Harriet Little22 June 2022
Multilingual recruitment BusinessOutsourcing

Multilingual recruitment: Overcoming the challenge

If you’re running a contact centre, especially one providing multilingual services, the dominant news themes…
Harriet Little16 May 2022
BusinessCovidThought leadership

Dealing with workplace disputes

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to…
Harriet Little4 May 2022
Housing associationsOutsourcing

Challenging times ahead for household budgets

The impact of this on already stretched consumer spending budgets could have a knock-on effect…
Harriet Little25 April 2022
CCP

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  • Insights
  • Approach
  • How we help
    • Customer service
    • Crisis management
    • Customer insight
    • Data management
    • Digital transformation
    • Leads & appointments
    • Leadership development
    • Sales
    • Scoping & support
    • Technology Network
  • Networks
    • Contact Centre Network
    • Data Provider Network
    • Technology Network
    • Join our Network
  • Technology
  • Clients
  • About
    • About
    • Meet the team
    • Our values
    • Get in touch