Contact CentresSerbia Setting sites on Serbia Serbia, over recent years, has worked extremely hard in developing its outsourcing capabilities so that…Liridona20 October 2022
BusinessMystery Shopping Mystery shopping Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…Liridona5 October 2022
CXExperience economy CX within the experience economy Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent…Liridona27 September 2022
BusinessSupreme Court Harpur Trust v Brazel The long-awaited decision of the Supreme Court in the holiday entitlement and pay case of…Liridona20 September 2022
AIContact Centres How to grow a wildflower meadow in your contact centre Summer is over and my annual attempt to turn what was once a space to…Liridona13 September 2022
Technology Not everything we see turns into gold Understanding the role of sales in any organisation is not a complex thing. Keeping the sales…Liridona2 September 2022
Contact CentresThreats The Triple Threat Contact centres have faced numerous well documented pressures over the years, but have been on…Liridona26 August 2022
BusinessStartups Unicorns The term, first coined in 2013, initially was used to emphasize the rarity of such…Liridona23 August 2022
BusinessCost of living Cost-of-living crisis at work We do not like talking about money. That’s one of the key findings of Wagestream’s State…Liridona16 August 2022
BusinessCost of living Cost of living and salaries crisis Are you responsible for a contract centre operation? Got enough on your plate just now…Liridona9 August 2022
BusinessTUPE Did the tide turn on TUPE? I have a belief that most things in life or business are what I would…Liridona4 August 2022
BusinessOutsourcing Helping hand It’s perhaps an understatement to say that we live in changing times. Adjusting to a…Liridona1 August 2022
BusinessOutsourcing Hello Kosovo! Walking in the streets of Pristina, you may be greeted by one of the locals…Liridona29 July 2022
healthcareWellbeing Sick Note Legislation Under new legislation introduced on 1 July, a wider range of healthcare professionals (HCPs) –…Liridona27 July 2022
Data complianceData securityGDPR Data Reform Bill As stated in the Queen’s Speech earlier this summer, the Government’s new Data Reform Bill promises to…Liridona25 July 2022
Insourcing Insourcing – an opportunity hiding in plain sight? People have been so focused on whether they are working in the office or at…Liridona20 July 2022