Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.
Contact centres have transformed to focus on customer engagement within the brand’s strategy. Increasingly, companies are recognising the importance delivering exceptional customer service to win long-term loyalty and increase retention.
For contact centres, seamless communication is essential to enhance customer experience.
An engaged customer is more loyal, 90% of them buy more frequently and 60% increase their spend, delivering three times more value to a company
Call centres face a big challenge when it comes to reducing cost to serve without compromising service quality and customer experience.
Contact centres are under pressure to transform. Tech-savvy customers want the ability to contact companies via their channel of choice.
Call centre service providers should now be making essential preparations for GDPR: the EU’s new General Data Protection Regulation which officially takes effect May 25th, 2018 through a new Data Protection Act.
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Eccleshall Road