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  1. GDPR: Just One Thing This Week… Let’s start at the beginning

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

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  2. Transforming customer experience and delivering operational excellence

    Contact centres have transformed to focus on customer engagement within the brand’s strategy. Increasingly, companies are recognising the importance delivering exceptional customer service to win long-term loyalty and increase retention.

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  3. mobile communication devices

    Contact centres can help your business in our changing digital and mobile world

    For contact centres, seamless communication is essential to enhance customer experience.

    An engaged customer is more loyal, 90% of them buy more frequently and 60% increase their spend, delivering three times more value to a company

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  4. Using technology to reduce cost and increase customer satisfaction

    Call centres face a big challenge when it comes to reducing cost to serve without compromising service quality and customer experience.

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  5. How digital transformation, technology and customer expectation is driving change

    Contact centres are under pressure to transform. Tech-savvy customers want the ability to contact companies via their channel of choice.

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  6. GDPR: data processors and data controllers – are you ready?

    Call centre service providers should now be making essential preparations for GDPR: the EU’s new General Data Protection Regulation which officially takes effect May 25th, 2018 through a new Data Protection Act.

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We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.

  • 0114 2096120

Contact Centre Panel,
The Portergate
227 Eccleshall Road
S11 8NX

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