Call now 0114 3030 393

News & Publications

Filter by category
  1. What are the benefits of off and near shore call centres?

    Finding the best possible offshore and nearshore call centre provider is vitally important to the success of your business. These call centres aren’t a fit for every company and their required operations. However, the cost savings are substantial and often worthy of consideration.

    Read article
  2. Phone

    Silent calls – Is your call centre compliant?

    The CCP network can help you find a call centre that can help you target customers in a more effective way. Whilst diallers, when used correctly, can provide great results they may not be the right approach for your business and you don't want to fall foul of fines relating to Silent Calls

    Read article
  3. What does GDPR mean for your business?

    A new data privacy law, GPPR, will be implemented in May 2018… so what does this mean for your business?

    Read article
  4. Give your customers chat

    Give your customers chat

    If you are not offering live chat as a part of your customer service, here are some numbers to consider.

    Read article
  5. Useful resource for marketing officers

    Useful resource for marketing officers

    A useful resource for chief marketing officers to help you measure and explain the value of your campaigns.

    Read article
  6. The importance of customer service

    The importance of customer service

    HM Revenue and Customs (HMRC) has hired additional tax staff to handle calls, in an attempt to improve their “completely unacceptable” customer service.

    Read article
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8

Contact us

We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.

  • 0114 3030 393

Contact Centre Panel,
The Portergate
227 Eccleshall Road
S11 8NX

  • Contact Centre Panel accreditation