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  1. car park

    Worst customer service firms in 2017

    During 2017, Guardian Money received more complaints than ever before. They’ve published an annual roundup of the customer service issues faced by readers over the past 12 months.

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  2. GDPR Week #13 – Still no such thing as a free lunch…

    ...but there can - and must - now be a free download.

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  3. Nerys Corfield

    Spotlight on Nerys Corfield

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  4. The GDPR Week #12 – Look what you’ve done! by Steve Sullivan-Channel Doctors

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  5. Partnerships

    Finding the right outsourcer for your company

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  6. The GDPR, week #11 – 3 simple questions…by Steve Sullivan-Channel Doctors

    Right, it's whiteboard or flip-chart time again! Round up the usual suspects - sales, marketing, data and CRM heads, proposition owners, customer experience, technology - and get them to answer a couple of questions:

    What customer personal data do we (or have we in the past) capture?
    Where's that personal data held?

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