During 2017, Guardian Money received more complaints than ever before. They’ve published an annual roundup of the customer service issues faced by readers over the past 12 months.
...but there can - and must - now be a free download.
Right, it's whiteboard or flip-chart time again! Round up the usual suspects - sales, marketing, data and CRM heads, proposition owners, customer experience, technology - and get them to answer a couple of questions:
What customer personal data do we (or have we in the past) capture?
Where's that personal data held?
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Eccleshall Road