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  1. list writing

    GDPR: Just One Thing This Week… Step 1 – Write A List

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

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  2. paper files

    GDPR: Just One Thing This Week…What’s inside the battered cardboard box?

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

    Read article
  3. GDPR: Just One Thing This Week…GDPR and your worklife balance

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

    Read article
  4. Workforce management and engagement in a digital world

    Today’s workforce are digital natives. As employees, they expect a collaborative, flexible, motivating, purposeful and inclusive working environment.

    Contact centres who get digital leadership right perform better, have more engaged and happy employees.

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  5. GDPR: Just One Thing This Week…Know your SARs from your elbow

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

    Read article
  6. 5 reasons why buying a house is similar to ‘buying’ an outsourced contact centre.

    5 reasons why buying a house is similar to ‘buying’ an outsourced contact centre

    In this blog Nerys Corefield explores why outsourcing your contact centre is similar to buying a house.

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