Contact centres continue to look at ways to reduce call volumes and improve customer experience and first call resolution, but this needs an improved culture to go with it...
Documentation / Show Your Working
One of the 8 rights of data subjects (that's prospects and customers to you and me) is that of Data Portability -
The Right to Erasure is one of the 8 key rights for data subjects enshrined in the GDPR and the Data Protection Bill (www.ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/).
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Eccleshall Road