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  1. The Biggest IT Innovations Affecting Call Centres Today

    The Biggest IT Innovations Affecting Call Centres Today

    2018's Biggest IT Innovations in Call Centres:
    1. Chat Bots
    2. Self Service
    3. Two-Way Social Media
    4. Remote Agents
    5. Omni-Channel Communications
    6. Powerful Analytics
    Read on to find out more...

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  2. 5 Top Trends In Contact Centres in 2018

    CCP's 5 Top Trends in Contact Centres in 2018:
    1. Customer Experience
    2. First Call Resolution
    3. Multi-Channel Consistency
    4. The Cloud
    5. Phone Calls Are Still Essential
    ... Read about it here.

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  3. Improve Your Performance Through Learning & Development

    Engaging your staff to maximise your results: Having engaged, well trained agents is essential if your Contact Centre is going to deliver consistently good results to your clients.

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  4. Are you ready for the Summer Challenge?

    Summer Isn’t All It’s Cracked Up To Be – Is Your Contact Centre Ready?

    While the UK enjoys some fantastic weather, Summer brings challenges for Contact Centres and in-house contact teams alike, which all clients need to be ready for: agent attrition and absenteeism.

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  5. Rise of the Robots - Really?

    Rise Of The Robots?

    In a recent Guardian article, an attention-grabbing headline suggested that the increasing use of automation and artificial intelligence “threatens to terminate the UK call centre workforce”. At CCP we thought we should take a careful look behind the headlines…

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  6. GDPR: So, nobody died, but… By Steve Sullivan Channel Doctors.

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Contact us

We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.

  • 0114 2096120

Contact Centre Panel,
The Portergate
227 Eccleshall Road
S11 8NX

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