This article aims to bring together just some of the key findings from Contact Centre industry research we’ve been reading in 2018. These facts and figures should be useful in your own planning for the future… after all, as the phrase goes, failing to prepare is preparing to fail!
Retail in the UK is going through a very challenging time. The inexorable march of progress means that many established retailers are suffering as their business models struggle to adapt to changes in buying behaviour, coupled to a challenging economy. What do retailers need to do with their Contact Centres to succeed?
Over 88% of the business introductions Contact Centre Panel make result in loyal, long term relationships. But we know we can’t rest on our laurels so we’re introducing better ways to add value to Client-Partner relationships.
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Eccleshall Road