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  1. 5 Top Trends In Contact Centres in 2018

    CCP's 5 Top Trends in Contact Centres in 2018:
    1. Customer Experience
    2. First Call Resolution
    3. Multi-Channel Consistency
    4. The Cloud
    5. Phone Calls Are Still Essential
    ... Read about it here.

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  2. Improve Your Performance Through Learning & Development

    Engaging your staff to maximise your results: Having engaged, well trained agents is essential if your Contact Centre is going to deliver consistently good results to your clients.

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  3. Are you ready for the Summer Challenge?

    Summer Isn’t All It’s Cracked Up To Be – Is Your Contact Centre Ready?

    While the UK enjoys some fantastic weather, Summer brings challenges for Contact Centres and in-house contact teams alike, which all clients need to be ready for: agent attrition and absenteeism.

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  4. Rise of the Robots - Really?

    Rise Of The Robots?

    In a recent Guardian article, an attention-grabbing headline suggested that the increasing use of automation and artificial intelligence “threatens to terminate the UK call centre workforce”. At CCP we thought we should take a careful look behind the headlines…

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  5. GDPR: So, nobody died, but… By Steve Sullivan Channel Doctors.

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  6. The GDPR week #23 – Will GDPR make me a millionaire? by Steve Sullivan-Channel Doctors

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We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.


  • 0114 3030 393
  • info@contactcentrepanel.com

Contact Centre Panel,
The Portergate
227 Eccleshall Road
Sheffield
S11 8NX

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