Unicef UK needs call centres and volunteers on the night to help manage incoming donations from supporters by telephone, so The Contact Centre Panel are going to help. In 2018 there were almost 10,000 telephone donations made on the night. This is Unicef UK's most vital source of income and will help us to raise millions of pounds to help keep even more children safe from danger in 2019.
We consider the differences – and the similarities – between B2B Contact and B2C Contact to establish how B2B specialist Contact Centres can add value to the right business relationships.
The Contact Centre Panel's Phil Kitchen will be speaking at UKCCF's event "Outsourcing - The Landscape and Best Practise" on 12th February in Bracknell. Register now for this important event.
GDPR has been the biggest new change in data regulation to hit the industry… So, what has the impact been on outbound Contact Centres? We talk to industry insiders for an honest view.
The Contact Centre Panel with UK Contact Centre Forum & DBMH will deliver a series of talks in 2019 for companies who are either outsourcing Contact Centre work, or considering this as an option. Read on for dates and details.
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Eccleshall Road