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  1. How digital transformation, technology and customer expectation is driving change

    Contact centres are under pressure to transform. Tech-savvy customers want the ability to contact companies via their channel of choice.

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  2. GDPR: data processors and data controllers – are you ready?

    Call centre service providers should now be making essential preparations for GDPR: the EU’s new General Data Protection Regulation which officially takes effect May 25th, 2018 through a new Data Protection Act.

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  3. Customer data spreadsheet

    Preparing your business for GDPR

    Next May, General Data Protection Regulation (GDPR) will be introduced to the UK. Is your company prepared for the new legislation?

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  4. What are the benefits of off and near shore call centres?

    Finding the best possible offshore and nearshore call centre provider is vitally important to the success of your business. These call centres aren’t a fit for every company and their required operations. However, the cost savings are substantial and often worthy of consideration.

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  5. Phone

    Silent calls – Is your call centre compliant?

    The CCP network can help you find a call centre that can help you target customers in a more effective way. Whilst diallers, when used correctly, can provide great results they may not be the right approach for your business and you don't want to fall foul of fines relating to Silent Calls

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  6. What does GDPR mean for your business?

    A new data privacy law, GPPR, will be implemented in May 2018… so what does this mean for your business?

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