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  1. The GDPR, week #10 by Steve Sullivan of Channel Doctors. The kids are alright, aren’t they?

    Most organisations that are commercially driven and looking to acquire and develop customers will be focused on adults. So that probably also applies to you, but with some significant variations dependent on the sector you're working in. As far as the GDPR and the Data Protection Bill that's making it's way through Parliament are concerned, no-one under the age of 13 can provide consent (which if you are planning to market to them is your most likely basis for processing their data). And for under 13s their parents or guardians should be responsible for providing consent - with exceptions for specific services like counselling, etc.

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  2. The GDPR, week #9 – What’s integral to marketing and is a lot like mushrooms?

    As the last two weeks' pieces of guidance about preparing for the GDPR and new Data Protection Act have been quite dry - looking at contracts and insurance - this week you can have some light relief.

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  3. list writing

    GDPR: Just One Thing This Week… Step 1 – Write A List

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

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  4. paper files

    GDPR: Just One Thing This Week…What’s inside the battered cardboard box?

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

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  5. GDPR: Just One Thing This Week…GDPR and your worklife balance

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

    Read article
  6. Workforce management and engagement in a digital world

    Today’s workforce are digital natives. As employees, they expect a collaborative, flexible, motivating, purposeful and inclusive working environment.

    Contact centres who get digital leadership right perform better, have more engaged and happy employees.

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