Over 88% of the business introductions Contact Centre Panel make result in loyal, long term relationships. But we know we can’t rest on our laurels so we’re introducing better ways to add value to Client-Partner relationships.
Whether your business is in sales, customer service or any other, Call Centres deal with customers from all parts of society. By nature, customers are most likely to call when there is an issue that needs to be dealt with. Vulnerable customers often begin their interaction with your Call Centre from a place of frustration, so it’s important that you’re well equipped to deal with them and leave them with a good experience.
Whilst the real rogue nuisance callers have probably never paid any heed to Ofcom’s regulations, legitimate contact centres and brands still don’t understand the regulations. This is a major concern for us all in the Contact Centre sector.
2018's Biggest IT Innovations in Call Centres:
1. Chat Bots
2. Self Service
3. Two-Way Social Media
4. Remote Agents
5. Omni-Channel Communications
6. Powerful Analytics
Read on to find out more...
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Eccleshall Road