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  1. Thats our number of the week-By Steve Sullivan-Channel Doctors.

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  2. CCP - Listening to Build Better Relationships

    Continuing Evolution at Contact Centre Panel

    Over 88% of the business introductions Contact Centre Panel make result in loyal, long term relationships. But we know we can’t rest on our laurels so we’re introducing better ways to add value to Client-Partner relationships.

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  3. Ofcom’s New Rules Changes (Not Just for Telecoms Providers…!) By the Insightfull Steve Sullivan Channel Doctors.

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  4. Vulnerable Call Centre Customers

    Does Your Call Centre Do A Good Job With Vulnerable Customers?

    Whether your business is in sales, customer service or any other, Call Centres deal with customers from all parts of society. By nature, customers are most likely to call when there is an issue that needs to be dealt with. Vulnerable customers often begin their interaction with your Call Centre from a place of frustration, so it’s important that you’re well equipped to deal with them and leave them with a good experience.

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  5. Call Centre Confusion

    Call Centre Confusion: New Research Shows Widespread Confusion Over Ofcom’s Outbound Calling Regulations by Steve Sullivan, Channel Doctors

    Whilst the real rogue nuisance callers have probably never paid any heed to Ofcom’s regulations, legitimate contact centres and brands still don’t understand the regulations. This is a major concern for us all in the Contact Centre sector.

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  6. The Biggest IT Innovations Affecting Call Centres Today

    The Biggest IT Innovations Affecting Call Centres Today

    2018's Biggest IT Innovations in Call Centres:
    1. Chat Bots
    2. Self Service
    3. Two-Way Social Media
    4. Remote Agents
    5. Omni-Channel Communications
    6. Powerful Analytics
    Read on to find out more...

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Contact us

We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.

  • 0114 3030 393

Contact Centre Panel,
The Portergate
227 Eccleshall Road
S11 8NX

  • Contact Centre Panel accreditation