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  1. Workforce management and engagement in a digital world

    Today’s workforce are digital natives. As employees, they expect a collaborative, flexible, motivating, purposeful and inclusive working environment.

    Contact centres who get digital leadership right perform better, have more engaged and happy employees.

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  2. GDPR: Just One Thing This Week…Know your SARs from your elbow

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

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  3. 5 reasons why buying a house is similar to ‘buying’ an outsourced contact centre.

    5 reasons why buying a house is similar to ‘buying’ an outsourced contact centre

    In this blog Nerys Corefield explores why outsourcing your contact centre is similar to buying a house.

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  4. GDPR: Just One Thing This Week… Let’s start at the beginning

    Working with our good friends at Channel Doctors, experts in the field of GDPR, we are going to look at this area from the perspective of those delivering customer experience. We aim to split up what might look like an unmanageable set of deliverables into bite-sized areas/weekly tasks.

    Read article
  5. Transforming customer experience and delivering operational excellence

    Contact centres have transformed to focus on customer engagement within the brand’s strategy. Increasingly, companies are recognising the importance delivering exceptional customer service to win long-term loyalty and increase retention.

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  6. mobile communication devices

    Contact centres can help your business in our changing digital and mobile world

    For contact centres, seamless communication is essential to enhance customer experience.

    An engaged customer is more loyal, 90% of them buy more frequently and 60% increase their spend, delivering three times more value to a company

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Contact us

We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.


  • 0114 2096120
  • info@contactcentrepanel.com

Contact Centre Panel,
The Portergate
227 Ecclesall Road
Sheffield
S11 8NX

  • Contact Centre Panel accreditation