EventHomeworkingWebinar Ensuring a secure and productive homeworking environment How can businesses create genuinely secure, flexible and productive working environments for their teams wherever…David Taylor11 March 2021
Data complianceGDPR Data news: UK receives good news from EU as transatlantic troubles brew! When it comes to Data Adequacy, it’s been a slow process for the UK to…David Taylor5 March 2021
EventWebinar Contact Centre Insights – Homeworking Webinar 2 Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…David Taylor4 March 2021
EventUKCCFWebinar UKCCF and Contact Centre Panel Webinar 1 – Outsourcing An introduction to outsourcing 'Coffee table conversation' webinar 12:30-13:15, 26 February 2021 We are running…David Taylor14 February 2021
Data complianceData securityGovernanceHomeworkingWellbeing New Norm: New Risks With homeworking becoming a daily reality for many workers who had traditionally been based from…David Taylor9 February 2021
EventWebinar Contact Centre Insights – Homeworking Webinar 1 Contact Centre Homeworking - Webinars Series Last year's Covid driven mass move to homeworking has…David Taylor5 February 2021
Data complianceGDPR The post-Brexit data dilemma! So, at the last minute and just in time for Christmas, the EU and UK…David Taylor14 January 2021
Data complianceGDPR The data dilemma! As we head towards the end of December 2020, it is looking increasingly likely that…David Taylor22 December 2020
Data complianceData securityHomeworkingPCI Compliance Creating secure and productive homeworker environments With tight restrictions being enforced across the UK and businesses trying to maintain performance, homeworking…David Taylor4 December 2020
Data complianceGovernanceHomeworking Outsourcing to India? India’s regulations governing outsourcers have recently been relaxed, making it much easier for contact centre…David Taylor23 November 2020
HomeworkingTechnology The reality of customer service recovery The most important questions to ask for a winter of slow recovery As different parts…David Taylor30 October 2020
Business continuityHomeworkingTechnologyWellbeing Getting back to the workplace – Can we? Should we? Most business leaders have not yet had a chance to take stock in 2020. Crisis…David Taylor29 September 2020