C&CC ExpoContact CentresCXTechnology Call & Contact Centre Expo 2022 As the east wind blows in the first of the winter frosts, it’s a warming…David Taylor13 December 2022
Contact CentresInformation as a serviceInternetTechnology Information as a service: a chance to reflect On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions…David Taylor28 November 2022
ComplianceData complianceISO AccreditationsPCI Compliance Compliance on a budget Even today, businesses find themselves with new compliance challenges; homeworking is a great example of…David Taylor23 November 2022
OptimisationSalesTechnology Optimising sales in challenging times The circle of life may be a wheel of fortune, however as the economy gets…David Taylor17 November 2022
AutomationBotsContact Centres Is it time to “move more slowly and maintain things”? Mark Zuckerberg’s old motto “move fast and break things” has been held up for years…David Taylor15 November 2022
Contact CentresMulti-lingual Going Dutch? This increased customer connectivity brings its own challenges for businesses, one being able to communicate…David Taylor4 November 2022
PaymentsPCI Compliance Growth – growth – growth Everyone wants positive growth. Perhaps not our waistband, but certainly everything else. It’s how capitalism…David Taylor3 November 2022
Contact CentresSerbia Setting sites on Serbia Serbia, over recent years, has worked extremely hard in developing its outsourcing capabilities so that…David Taylor20 October 2022
CollectionsCost of living The cost-of-living crisis It’s difficult to ignore or be unaware of the 'Cost-of-Living Crisis'. It’s everywhere, television, LinkedIn,…David Taylor18 October 2022
Homeworking Is homeworking working? Microsoft recently released some research that received lots of media attention including the BBC News…David Taylor14 October 2022
Cost to serveOutsourcingPeak demand Peak demand handling – the role of voice As sure as night follows day, autumn follows summer, the nights get longer and thoughts…David Taylor12 October 2022
BusinessMystery Shopping Mystery shopping Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity…David Taylor5 October 2022