At no cost to you, we help you find a partner based on your unique requirements. Our aim is simple; to facilitate an effective, long-lasting relationship with your contact/call centre, BPO, debt/credit management, telemarketing partner of choice.Find out more
We make selling your services quicker, easier and more effective. We’ll connect you with hand-selected, high quality contract opportunities acquired through our long-established network and support you throughout the selection process.Find out more
With the continuing increase in regulation, legislation and increasing fines, it’s never been more important for you to find the right contact centre partner. We can help you filter the hundreds of outsourcers with their varying specialisms, locations and commercial models.
We only accept the best contact centres, telemarketing and BPO partners into our network. They’re inspected as part of our onboarding process and our long-term relationships mean we’re always on the pulse of the market. You’re empowered to make the decisions and our advice is honest and impartial. From initial introduction to implementation, the whole process is simple and transparent.
“We have found CCP’s knowledge, experience and advice invaluable in assisting us with our search for partners. They have understood and helped to guide our requirements in order to provide the best matches for our business” – Vanessa Blandy, 3rd Party Manager at Economy Energy
“CCP provided us with an efficient service to help identify and find a suitable telemarketing agency to hit all of our requirements. They narrowed the search to 3 telemarketing providers, providing a choice of size, sector expertise and smaller niche agencies. We now have chosen a supplier who we know will deliver against our campaign” – Stuart Miles, used the services of CCP at both Fleetcor and Cox Automotive
“Recently we decided to outsource b2c lead generation. There was a long list of potential suitors. Understanding their strengths/ability to do the task and then contacting them all and dealing with the inevitable follow-up calls/emails was going to take quite a bit of time and resource. The team at CCP made the process a lot easier. We discussed our commercial, logistical and culture requirements. We were then presented with 4-options – all of which were exactly what we were looking for. The expertise and guidance CCP provided was a key factor in us delivering our project on time and getting it right first time!” – Daniel Bunyan, Head Of Digital Marketing at Policy Expert.
To ensure you achieve the right solution and positive results time and time again, choose CCP – we are your expert partner.Get in touch
Enhance your business development strategy and make selling your services easier and more targeted. If you’re a high-quality contact centre looking for reliable, top-grade leads we can connect you with contract opportunities from clients in the UK and overseas.
Our knowledge and 20 + years in the industry means we’re well-placed to become your expert partner. Our advice and support is neutral, transparent and honest and our objective is to make your new business process as straightforward as possible. All of our network partners are assessed prior to joining the network and this process gives our clients the reassurance that they’ll be matched with the best service providers.
“It is a pleasure working with Phil and the CCP team. They have fully understood our capabilities and matched these with contact centre opportunities that not only require our skill set but are also a cultural fit. Through CCP introductions we now have some very successful relationships with clients and we are all benefitting from the service” – Adrian Ingham, CEO at YourCentre
“Since becoming a member of CCP, Phonetic has gained some great tender opportunities and converted some brilliant business. CCP’s talent for spotting potential clients is a credit to the years of experience they have had in the call centre business” – Anne Bagnall, Managing Director at Phonetic Ltd
If you want a partner to make finding the right contracts simple, you are in the right place. We are your expert partner.Get in touch
We make life easier for our clients, network and introducers by starting conversations and making sure every match is the perfect one.
UK, off-shore, BPO or multi-lingual, multi-channel customer service, outbound, business/consumer sales, debt/credit management or market research – and more. Our extensive, quality-checked network has been created to match even the most niche requirements. When required, the process is supported by functional and vertical market expertise; we can provide a simple recommendation to the administration of a full RFI/RFP process.Learn more
We don’t just provide an introduction; we create long-lasting business relationships with contact centres that are built on trust, knowledge-share and results. You can join an attractive network of outsourcers specialising in a vast range of disciplines. So, if you’re looking for a new solution or if you’d like to become part of our network, we’d love to hear from you.Find out more
Our flexible approach means that we can adapt to your requirements, whether you just want a simple recommendation, full RFI/RFP administration or anything in between.
Discuss your requirements, write your brief or integrate into the process of your RFP/RFI.
We’ll match our network to your requirements and create a prospective outsource panel of companies for your consideration.
Your brief will be shared for tender with your outsourcer panel.
Your outsourcer will provide a proposal/presentation detailing how they can work with you to deliver a suitable solution - we’ll help with selection.
Our account management team will continue to support you and work with you to ensure your requirements are met by your provider.
The client pays no fees for our service.
However, through the team we can provide clients with enhanced support of the outsourcer as required (fees may apply for this service).
All network members pay an introduction fee and ongoing commission – the fee and commission is the same for all members. We try and ensure that all commission paid to CCP is in line with the percentage paid to a business development team meaning that the client is not at a commercial disadvantage. All commercial negotiation with the client, set up and operational management is the responsibility of the network member.
Our team of experts help expand our understanding and knowledge of the industry, specific vertical markets or functions. They can help support the client at selection and/or once the partnership is live. They are experts in the following areas:
Additional support on a paid-for basis for both clients and network members is provided by our team of associates. Services include:
CCP works in conjunction with the following partners:
If you’re interested in becoming an associate, then let us know by using the contact form at the bottom of this page.
“Having been a part of the CCP network since inception I have found the resource invaluable in providing consultancy opportunities for my business but also in having access to some of the best contact centre professionals in the country. I very much look forward to continuing my association with CCP over the coming months and years” – Matt Litherland, Jam Consultancy Services
We don’t just work with our network, associates and their prospective clients. We’ve also forged strong links with introducers such as consultants, data companies and network members, who are remunerated for introducing successful client contracts to CCP. If you’re interested in becoming an introducer, then let us know by using the contact form at the bottom of the site.
“I have been delighted with the process and the outcome of working with CCP. On behalf of my clients Phil and his team have been able to identify a selection of network members who are able to deliver and respond to the briefs. They have then held the hand of my clients through the process and the outcome has been that my clients have selected partners who have delivered long term relationships” – Liam Smith, Director at CCMS.
“CCP has allowed us to genuinely add value to our client services. By leveraging the network’s practical insight into customer acquisition and retention techniques and its breadth of qualified suppliers, we are able to ‘leap frog’ supplier selection with a proven and engaged short-list. Also, the panel’s ongoing support with solution development and supplier management is both helpful and reassuring” – Steve Sullivan, Channel Doctor
2018's Biggest IT Innovations in Call Centres:
1. Chat Bots
2. Self Service
3. Two-Way Social Media
4. Remote Agents
5. Omni-Channel Communications
6. Powerful Analytics
Read on to find out more...
CCP's 5 Top Trends in Contact Centres in 2018:
1. Customer Experience
2. First Call Resolution
3. Multi-Channel Consistency
4. The Cloud
5. Phone Calls Are Still Essential
... Read about it here.
Engaging your staff to maximise your results: Having engaged, well trained agents is essential if your Contact Centre is going to deliver consistently good results to your clients.
We’re always looking for new people to do business with. So whether you’re a contact centre or looking for one, we’d love to hear from you.
Contact Centre Panel,
227 Eccleshall Road