We offer a ‘safe pair of hands’ approach to identify and onboard ‘best fit’ contact centre outsourcers and technology providers that can improve CX and reduce operating costs.
Scope of our networks
190
Contact centres
857
Contact centre sites
932000
Contact centre seats
76
Countries
110
Technology providers
70
Languages spoken
387
customer assignments delivered
95
client to partner retention rate
Insights
AI use cases and human considerations for contact centres <br> AI has begun to come…
David Taylor28 February 2024
As the move towards the electrification of road transport accelerates, so too does the rapid…
David Taylor13 February 2024
Are there really no bad ideas? This age-old question plagues organisations that are trying to…
David Taylor19 January 2024